Premium Dog Collars, Leads, Harnesses & ID Tags in South Africa
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FOR RETAILERS AND PET STORES
CUSTOMER FAQ
How do I choose the right size?
Use our size guide on each product page. Measure your dog’s neck where the collar sits; add two fingers of room. Between sizes? Go up one for comfort.
See our size guide here
Can I engrave an ID tag and how long does it take?
Yes—engraving is included. Add your pet’s name and two contact numbers at checkout. We usually dispatch engraved tags within 1–2 business days.
Find our amazing selection of tags here
How fast is delivery and what does it cost?
Main centres 2–4 business days, outlying 3–7. Standard shipping R50. Free over R350.
What’s your returns & exchanges policy?
Unused items in original packaging can be returned or exchanged within 30 days. For sizing swaps, we process quickly once the original item is received. (Engraved tags are final sale unless defective.)
Are Red Dingo products durable and safe?
Yes—Red Dingo accessories are designed for strength and everyday use. Many collars include a safety-conscious Bucklebone buckle and tightly woven nylon for long-term wear.
See our dog collars here
How do I wash collars, leads, and harnesses?
Hand-wash with mild soap, rinse, and air dry flat. Avoid harsh chemicals/bleach and high heat.
WHOLESALE FAQ
Who do you supply?
Independent pet stores, grooming salons, vets, and specialty retailers across South Africa.
How do I apply for a wholesale account?
Use our Wholesale Request form above. We’ll confirm details and email your price list + onboarding steps within 1–2 business days.
What are the MOQs and lead times?
Typical opening order 20–40 units mixed; reorders are flexible. In-stock lines ship within 2–4 business days from Cape Town. Back-orders aligned to our regular import cycles.
What margins can I expect?
Our stocked range is curated for strong sell-through and healthy retail margins. We’ll share current wholesale pricing tiers and suggested RRPs on approval.
Do you offer engraved ID tags for retailers?
Yes—engraving is included and fulfilled locally for quick turnaround. We’ll share best sellers and merchandising tips.
What’s your returns policy for retailers?
Defectives are replaced credit-on-next-order. Sizing / Range swops will be considered (authorisation required).